Delivering Satellite Communications and Cost Savings to the 50th Space Wing

Located at Schriever Air Force Base (AFB), Colorado, the Air Force Space Command's 50th Space Wing is responsible for the operation and support of more than 140 Department of Defense satellites, as well as the worldwide Air Force Satellite Control Network (AFSCN). Headquartered in Colorado Springs, the AFSCN provides readiness, launch, early orbit/on-orbit support, and anomaly resolution for a variety of satellite constellations, including Milstar, the Global Positioning System (GPS), the Defense Satellite Communications System (DSCS), and the Wideband Global SATCOM system (WGS).

Since the year 2000, Harris IT Services has provided managed solutions to the 50th Space Wing, most recently under the Network and Space Operations and Maintenance (NSOM) contract, which was awarded in January 2008.

Under the contract, the Harris team provides 24/7 operations and maintenance of the AFSCN's worldwide network of satellite and communications equipment, helping to maximize the 50th Space Wing's operational readiness. With team members stationed at such far-ranging locations as Thule, Greenland, and a remote island in the Indian Ocean, Harris IT Services has earned high marks from Air Force officials for its responsiveness and outstanding operations performance and availability, as well as its financial management.

Supporting Warfighters with Flawless Data Communications via Satellites

The Harris team makes more than 300 contacts a day with DoD satellites, supporting both inbound and outbound data and communications. Team members have proven time and again that they are masters at overcoming the varying challenges that sometimes arise based on the satellites' orbits and the location of ground antennas. In fact, for each one of its satellite contacts, Harris is scored on meeting mission objectives, data quality, and timeliness of support. During the first six months of the NSOM contract, the team far exceeded its contract requirements, earning scores of 99%+ for operations performance. In May 2008, all satellite remote tracking station sites supported by the Harris team received an operational performance score of 100%, signifying the achievement of more than 10,000 error-free satellite contacts that month. The team repeated this significant feat again in January 2010 and achieved an all-time best operations performance score for a six-month period in March of 2012.

Achieving Significant Cost Savings and Fiscal Predictability

By managing the transition of the Air Force's Mission Communications Operations and Maintenance (MCOM) contract and its Operational Space Services and Support (OSSS) contract into the consolidated NSOM contract, the Harris team helped the government reduce contract costs by nearly 25 percent while simultaneously providing higher performance.

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